Please read these Terms of use carefully before using this site. The following Terms & Conditions apply to both companies that we will contract your transfer to, dependant on your transfer route your transfer will be booked with either Transfer Intelligence or Lιman Transfers. Your use of this site is conditioned by your acceptance of the following terms and conditions, which are applicable to both Transfer Intelligence & Leman Transfers, whether booking by phone, email or on-line. If you do not agree with any part of the following terms and conditions you must not use this site.
*CT - Cheaper Transfers
*The Lead Passenger/You This is the person who placed the booking and takes responsibility for the booking and accepts all of the following terms and conditions for and on behalf of each member of the party.
Bookings (including last minute bookings)
You can place a booking easily on-line. Payment by credit or debit card is required at the time of booking. Where bookings are made by telephone, the Lead Passenger accepts CT's Terms & Conditions. Once the booking arrangements have been confirmed a written confirmation of the booking will then be sent by email or fax (if requested) to The Lead Passenger who placed the booking. If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email from CT confirming your booking. This payment is strictly non-refundable within 14 days prior to travel, except in circumstances that are beyond CT's control, where the booking has to be cancelled by CT. The Lead Passenger who placed the booking, in doing so, agrees to act as an agent and accepts all of the terms and conditions on behalf of each member of the party. CT are organisers of transfers and book the services provided by other approved transfer providers. Each Transfer Providers has their own Terms & Conditions, these are available on request.For all shared & shuttle transfers where the total number of passengers is less than three CTreserves the right to re-book the passenger(s) onto the equivalent bus service.
Last-Minute Bookings (additional information)
If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email or fax from CT confirming your booking. Last-minute & telephone bookings will incur a 10 supplement.
Additional Booking & Price Information
All basic prices are based on pick-ups within daytime hours. Pick-ups out of these hours or on peak days will incur a supplement, this will appear as Extras & supplements on the booking/ quotation step.
Last minute bookings will incur a surcharge.
Telephone bookings will incur a surcharge.
All pick-ups and drop-offs at Geneva airport (GVA) will be automatically serviced from the SWISS side, unless otherwise requested by The Lead Passenger at the time of booking.
All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement*.
All prices are subject to change at anytime without notice.
The Lead Passenger in accepting CT's Terms and conditions agrees to pay for any reasonable additional costs incurred for supplements, waiting time and excess luggage.*
Shared option to ski resorts are only available from Mid Dec until Mid April, exceptions may apply. Days of availability vary depending on the route. You will be notified by email if the shared option isn't available, and a full refund will be given.
Credit Card Charges
Transfer Intelligence (£s) we accept: Visa, Visa Debit, Mastercard, Maestro & Amex.
Less than £100 - £1.99 fee
£100 to £299.99 - £2.99 fee
£300 to £499.99 - £3.99 fee
£500 to £999.99 - £4.99 fee
£1000 to £1999.99 - £5.99 fee
Over £2000 - £6.99 fee
Lιman Transfers (s) we accept: Visa, Mastercard & CB(FR).
Less than 99.99 - 1.99 fee
100 to 199.99 - 3 fee
200 to 399.99 - 4 fee
400 to 499.99 - 5 fee
500 to 599.99 - 6 fee
600 to 799.99 - 7 fee
800 to 999.99 - 8 fee
1000 to 1499.99 - 9 fee
Over 1500 - 10 fee
Shared Transfers
Shared options to ski resorts are only available from Mid Dec until Mid April, exceptions may apply. Days of availability vary depending on the route. You will be notified by email if the shared option isn't available, and a full refund will be given. For all shuttle & shared transfers pick-up times are subject to change, therefore please call us 24 hours before each transfer to reconfirm your pick-up time, on: 0033 450 377 127.
Ticketing
The booking confirmation sent to The Lead Passenger by email or fax is your ticket. The Lead Passenger must print out this email as proof of purchase. The printed ticket must be shown to the transfer driver on arrival and on the return journey.
Missed or Delayed Flights
Due to a missed or delayed flight, which causes you to be late for your scheduled transfer:
For a private transfer: there will be a cost* incurred for waiting time if your flight is delayed more than 1 hour after the flight's scheduled arrival time. This extra cost will need to be paid in cash direct to the driver before the vehicle's departure.
For the ski bus and shared transfers: where your flight is delayed up to 1 hour after the flight's scheduled flight arrival time you will be transferred onto the next available shared transfer or ski bus. In cases where there is not another ski bus or shared transfer service for that day, you will be transfered on the first available ski bus or shared transfer the following day. In cases where the next available shared transfer is not a service direct to your chosen resort , CT will not be held responsible for any extra costs incurred for any additional transfers to your chosen resort due to delayed flights. Please check your personal travel insurance for delayed flights.
If you know in advance that your flight will be delayed please phone CT immediately and we will endeavour to do our utmost to locate a suitable transfer for you and your party ASAP, although this cannot be guaranteed. If we cannot find an alternative transfer for you within a reasonable amount of time then you can choose to arrange a taxi yourself from the airport. Make sure that you request a written receipt from the taxi driver for your own insurance purposes.
Cancelled Flights
If the flight is cancelled for any reason, this comes under the heading of ' Events beyond our control'. CT will not pay compensation for any events beyond our control. Please check your personal travel insurance for cancelled flights.
Events within our control
If CT fail for any reason within our control to transfer you from your pre-arranged pick-up to your pre-arranged destination and you are forced to seek an alternative taxi transfer, any reimbursement made shall be no more than the cost of getting from the pick-up point to the drop-off point by taxi. Make sure that you request a written receipt from the taxi driver & proof of payment for insurance purposes.
Events beyond our control Force Majeure
CT endeavours to carry its passengers safely and comfortably to their chosen destination with as little inconvenience as possible. However, CT will not pay compensation for any events beyond our control which include: War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event. CT will only be liable for any reasonable losses arising directly out of a breach of contract, in such cases CT's liability shall be limited to £500 per passenger, this excludes loss or damage of luggage and personal possessions. If any luggage or personal possessions are lost or damaged, where TI were found to be liable, the maximum amount we will pay is £50 per person affected. The Lead Passenger and other party members are advised to check their own travel insurance. We then request that you transfer your rights to us so that, if necessary, we can claim back from our providers any payments we make to you. The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and resort destination/s.
Cancellations & 'No Shows'
The Lead Passenger may cancel the confirmed ticketed booking in writing by email or fax. Cancellations must be made at least 14 days before the time of travel. The monies paid by The Lead Passenger can be applied to a future booking or CT will refund your monies minus a 50 per booking administration fee. Any confirmed ticketed booking cancelled within the 14 days before the time of travel will lose all of their monies. No shows will be charged at full rate.
Changes to the Booking
The Lead Passenger can make changes to the booking in writing by email or fax, quoting the booking reference number and the changes required. If you require to increase the number of passengers within your party, you must do this at least 3 days before the time of travel, to enable CT to confirm and agree the allocation of a seat and extra charges with yourselves. The rate per person may be different from the rate previously quoted. If an extra vehicle is required, CT will advise you on the most cost-effective transfer available. Should you wish to change either one or all of the following to your booking: Airport, flight time, travel dates, destination/ drop-off point, pick-up point or numbers in party, the following applies: If CT are informed at least 14 days before the original time of travel and within 7 days of the new time of travel, CT will endeavour to re-arrange your transfer for you if at all possible. However this cannot be guaranteed and is done so at the discretion of CT. New quotations of costs incurred for changes will be submitted by CT and agreed by you before the new booking is ticketed. ANY changes to bookings will be subject to a 20 administration charge (or sterling equivalent) per booking, plus any credit card charges. Changes within 7 days of the date of travel will incur a 50 charge.
Key Collections & Multiple drop-offs/ pick-up
Please note that if you are collecting keys for your accommodation, or if you request more than 1 specified drop-off or pick-up point the Lead Passenger will be subject to additional waiting-time charges. These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place.
Resort address
Please note that if you do not submit a full resort address to us we cannot guarantee that we will be able to drop you off at your door. If the transfer takes longer than scheduled due to lack or miss information, the lead passenger will be subject to additional waiting-time charges. These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place.
Transfer times to and from popular ski resorts
Please note that if you are travelling to or from a popular route on Saturday or Holidays times your transfer time may take longer than the 'usual' transfer time allocated by our automated system. You will be notified by email (before you travel) or by telephone (whilst on holiday) if your return pick-up needs to be brought forward to an earlier time. Please note that during the hours of 09:00 and 14:00 the main roads connecting to and from the ski resorts are extremely busy and therefore if your scheduled pick-up time falls between these hours we may re-schedule to collect you earlier. Please note that your return pick-up time may be brought forward on any day of the week if there is bad weather or heavy traffic.
If you make alternative arrangements separately with your driver and do not inform CT of your transfer changes, then CT cannot be held responsible for any misunderstandings that may occur.
Baggage Allowance
Each passenger will be permitted 1 large Suitcase or Holdall. Please Note: If you are carrying skis, snowboards, golf bags or bikes additional supplements may be required, and you will be notified of any supplements before the correct-sized vehicle is scheduled for you. If excess baggage needs additional transportation including trailers, The Lead Passenger will be liable for the extra costs* incurred. If you have chosen a Helicopter Transfer these allocations will differ, as luggage space is limited. Each Approved Helicopter provider has its own guidelines on luggage allowance. Ask CT for more details. The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and destination.
Delays in Transfer
CT will endeavour to ensure that the transfer vehicle(s) arrives on time to collect you and your party and reaches its destination on time. CT will not incur any liability whatsoever in the event of any delay due to causes beyond its control. If your transfer is delayed more than 30 minutes from your scheduled flight arrival time, please call CT immediately for an update on the situation.
Insurance
All vehicles are fully insured for passenger- and third-party claims, as required under the law of the country in which it is registered. However, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss and damage. The Lead Passenger and other party members are advised to check their own travel insurance.
Rights Reserved Alcohol and Illegal Substances
The Lead Passenger should note that CT and its Approved Provider Drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, passengers or the vehicle.
Travelling with Babies & Infants
Laws & regulations pertaining to the use of baby seats, child seats & seat belts vary from country to country for age limits and fitting in cars, minibuses and coaches. There is an exemption for licensed vehicles, which can still carry children if a child seat is not available. In licensed vehicles children under 3 years may travel unrestrained in the rear if no child seat is available, and children 3 years and above must use a seatbelt if no child seat is available. It is recommended that you provide & fit your own child/baby seat/s. You will be required to fit the child/baby seat/s yourself, even if the child seat is provided by the driver. The driver is not responsible for the fitting of baby & child seats. If you require a baby/child seat, please request one at the time of booking. Please note that we cannot guarantee to provide a requested child seat.
Smoking
Smoking is not allowed in any of the transfer vehicles.
The consumption of food & drink
The consumption of food & drink is not allowed in any of the vehicles. If you wish to take a break please ask your driver. Additional stops en-route are at the discretion of the Approved Transfer Suppliers and/or their drivers.
Complaints
In the unlikely event that you have any reason to complain or experience any problems when dealing with CT or any of its approved transfer providers, please inform the transfer driver immediately who will be more than happy to assist. You should then put any complaint in writing, by fax or email direct to CT within 28 days of the verbal complaint, using the contact details found on your booking confirmation.
Special Requests
If the Lead Passenger or any member of their party has any special requests, or is a person with a disability you must inform us at the time of booking, we will then confirm if the transfer vehicle will be suitable and be able to meet your requirements before we accept the booking. If CT cannot accommodate the particular needs of the person concerned we may have to decline the booking.
Links to other sites
This site contains links to other websites, which are provided as a convenience to you. CT or its third-party providers do not endorse, nor are we responsible for, any of the content or materials on such websites. If you choose to access any other website, you do so at your own risk.
Protecting your information
CT is committed to protecting your personal details. Your financial information is secured through a market-leading secure server provider. CT uses the latest in encryption technology to ensure that every credit card transaction is safe. (Please see our Privacy Policy and Security Statement.)
Site Access
CT will use all reasonable efforts to keep our site available 24/7, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system breakdowns. CT cannot guarantee that the site will be error free, or that the servers are free from viruses.
Statutory Rights
Nothing can affect the consumer's statutory rights by any of the foregoing.
N.B.: English law will govern all of these Terms and Conditions.
* Any additional costs incurred for supplements and excess luggage may vary depending on the supplier used, and if not paid at the time of booking, will need to be paid directly to the driver, in local currency, at the time of the pick-up. 'Waiting-time' excesses must be paid directly to the driver in local currency. If any additional charges aren't paid directly to the driver, any monies due must be paid by credit card to Cheaper Transfers within 7 days of the date of transfer.
|
