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General Questions |
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Can I trust Cheaper Transfers and is it safe to book online? |
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Yes. After 6 years successfully organising transfers for the British market, rest assured you are in safe hands. When it comes to booking our secure credit and debit card handler offers a safe booking. |
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How do I get in contact with Cheaper Transfers in an emergency? |
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On your booking confirmation you will be provided with our 24-hour emergency number. |
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Why can't I get instant quotes on all routes? |
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If no transfer option is displayed then unfortunately we cannot offer a transfer to meet your requirements. We recomend trying Transfer Intelligence for last-minute or specific requests. |
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I would like to make a booking within the 5 days before date of travel, can I do this? |
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Unfortunately Cheaper Transfers can only take bookings before 5 days prior to travel. |
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Can I call Cheaper Transfers by telephone for a quote on a transfer? |
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No, Cheaper Transfers cannot provide quotes by telephone. |
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Is my e-mail confirmation a valid ticket? |
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The e-mail sent by us with a confirmed booking ref. number is your valid ticket. Please print out this email as proof of purchase. Just show it to your transfer driver on arrival and retain it for your return journey. Please make sure you have read through all important information on this before travel. |
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What vehicles are available for my use? |
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These will vary but typical examples will include ...
Shared Shuttle buses – up to 8 passengers; Private Minibus – up to 20 passengers; Private Cab – up to 6 passengers; Coaches – up to 55 passengers. |
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How do I cancel or change my booking? |
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We will supply you with full contact details after booking with us, you will simply need to contact us with the details of the change. We will charge a 10€ admin charge per change. See the CT Terms & Conditions link at the bottom of the page for full details. |
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What happens if I leave something in the transfer vehicle or boat? |
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Call the CT Emergency Telephone number immediately, with your transfer details and description of missing items and we will endeavour to deliver them to you. You may be charged if the driver has to make a special journey. |
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Airport To Resort Transfers |
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What is the difference between a Shared & Private transfer? |
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Shared Transfers are sold by the seat. This is based on sharing with other passengers; there may be stops en-route to other resorts and a wait of up to 1 hour at the airport for other flights. It is a door-to-door service, unless booked within 3 days of the date of travel or unless otherwise stated. Shared options to ski resorts are only available from Mid Dec until Mid April; exceptions may apply.
Private Transfers are sold by the vehicle. This is a private vehicle, door-to-door transfer booked for your party only. Your driver will be waiting, displaying your name on a signboard, on arrival at the airport and take you directly to your vehicle. |
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How is a scheduled shuttle transfer different? |
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This service that operates on scheduled routes at scheduled times. This means the cost of the booking will be very affordable for small bookings of 1-3 passengers but will not offer the benefits of door-to-door private & shared transfers. Transfers leave at precise times and do not wait; there may be stops en-route to other resorts and even changes en-route. |
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Are Saturday and holiday period transfers different from weekday transfers? |
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Yes due to the fact the majority of 'changeover' days being Saturday, airports and roads tend to be busier than normal. Therefore transfer times may take longer than 'normal'. You will be notified by email or telephone if your return pick-up time needs to be brought forward. Please note that if you are travelling between 9am and 1pm, or if there is bad weather, we may re-schedule to collect you earlier, if need be. |
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Is my pick-up time likely to change? |
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You will be notified by email or telephone if your return pick-up time needs to be brought forward. Please note that if you are travelling between 9am and 2pm on a Saturday or peak holiday day, or if there is bad weather, we may re-schedule to collect you earlier, if need be. |
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How do I get a transfer quote on-line? |
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Easy, just click onto the BOOK NOW button and fill in your travel details the following page will give you the actual price for the transfer. |
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So how do I book a transfer on-line? |
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Easy, just click onto the BOOK NOW button, fill in your travel details and the transfer options will be displayed in price order, select what is suitable and press the Book Now button. Follow the 4 simple steps and your booking details will then be confirmed via email. |
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How do I find my driver when I reach the airport? |
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The Cheaper Transfers driver will be waiting for you at the arrival gate, holding a sign showing your party's name. Please note, that your pick-up will be scheduled for 30mins after your flight has landed to allow for disembarkation & baggage reclaim. Show the driver your emailed ticket and you will be seated in the vehicle without delay. |
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I am flying into Geneva – will my driver be at the Swiss or the French side of the airport? |
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All pick-ups and drop-offs at Geneva airport (GVA) will be automatically serviced from the SWISS side, unless otherwise requested at the time of booking. All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement and the journey time will be +45 minutes. |
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I have lots of luggage, will there be room? |
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Each passenger is allowed one large suitcase/holdall and hand luggage. If you have more luggage than this please inform us at the time of booking as well as the number of skis/snowboards/golf bags you will be carrying. |
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What do I need to know if there is a different number of passengers on each journey leg? |
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Please note when looking at return transfers for different passenger numbers you may have to check the prices by entering the details for each way individually. If the number of passengers on each journey leg falls into a different categories then please check journey leg prices individually:
1-3 passengers Taxi /
4-8 Passengers Minibus /
9-30 Passengers Coach |
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What happens if my flight is delayed? |
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If you know before you board the plane, inform CT immediately. A private transfer will wait for you or come back for you. (You will be charged for any waiting time and any waiting-time charges will need to be paid in cash direct to the driver before the vehicle’s departure). For a shared transfer we will do our best to fit you onto the next available shared shuttle, but this cannot be guaranteed – please read our Term & Conditions for further details - you will find a link at the bottom of the page. |
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What happens if a passenger in my party misses a flight or a connecting flight? |
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See CT Terms & Conditions link at the bottom of the page. |
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What happens if I’ve lost my luggage? |
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All airlines have handling agents who will organise your luggage to be sent to your resort address ASAP. If you are delayed in finding your luggage please notify CT so we can inform the driver. (Please note: you will be charged for any waiting time). |
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Booking Conditions & Contact |
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Why can't I call Cheaper Transfers for enquiries? |
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Cheaper Transfers are able to sell transfers at cut prices by reducing the administration involved, therefore we only give out our phone number after booking. |
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Why isn't there an email address to conact Cheaper Transfers? |
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For the same reasons we do not give out our phone number, we are able to offer cheaper transfers by reducing the administration involved with each booking. |
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What if I want to make a change to my existing booking? |
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We will supply you with full contact details after booking with us, you will simply need to contact us with the details of the change. We will charge a 10€ admin charge per change. See the CT Terms & Conditions link at the bottom of the page for full details. |